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  • Back to CaseConnect
Logo Welcome to the CaseConnect Help Centre Logo Welcome to the CaseConnect Help Centre
  • Back to CaseConnect
  • Getting Started
    • User Profile
    • Getting Started with CaseConnect
    • The Dashboard
    • Navigating CaseConnect
  • Matters
    • Viewing Your Matters
    • Creating a Matter
    • Matter Statuses
    • Draft Matters
    • The Matter Detail Page
    • Matter Parties
    • Conflict of Interest and AML Checks
    • Fee Share
    • Custom Fields
    • Editing a Matter
    • Closing a Matter
    • Archiving a Matter
    • Tips
  • Contacts
    • Contact Types
    • Viewing Contacts
    • Creating a Contact
    • Branches (Multiple Offices)
    • Sensitive Fields (Encrypted)
    • Addresses
    • Contact Notes
    • Tags
    • Next of Kin
    • Merging Duplicate Contacts
    • Financial Flags
    • Tips
    • Organisations and Employees
  • Tasks
    • The Task Dashboard
    • Matter Tasks
    • Creating a Task
    • Task Statuses
    • Due Date Types
    • Task Comments and Attachments
    • Task Dependencies
    • Task Templates
    • Reminders
    • Exporting Tasks
    • Tips
  • Critical Dates
    • Viewing Critical Dates
    • Adding a Critical Date
    • Critical Date Types
    • Completing a Critical Date
    • Alerts
    • Critical Date Templates
    • Tasks Linked to Critical Dates
    • Tips
  • Documents
    • Accessing Documents
    • Folder Structure
    • Creating a folder
    • Generated Documents
    • Uploading a Document
    • Document Details
    • Bulk Operations
    • Version History
    • Tagging Documents
    • Searching for Documents
    • Sharing Documents
    • PDF Bundles
    • Tips
  • Document Generation
    • How It Works
    • Generating a Document from a Matter
    • Document Generation Hub
    • Templates vs Precedents
    • The Template Library
    • The Precedent Library
    • Merge Fields
    • Viewing the Merge Field Directory
    • Creating a Firm Template
    • Generation History
    • Tips
  • Time Recording
    • Time Entry List
    • Creating a Time Entry
    • Using the Timer
    • Timer dashboard
    • Activity Codes
    • Fixed Fee Matters
    • Approvals
    • Billing Status
    • Duplicate Detection
    • Matter Time Recording Tab
    • Time Entry Expenses
    • Tips
  • Billing and Invoicing
    • Billing Dashboard
    • Invoice Lifecycle
    • Generating an Invoice
    • VAT
    • Approving an Invoice
    • Sending an Invoice
    • Recording a Payment
    • Payments and the VAT Split {#payments-and-the-vat-split}
    • Credit Notes
    • Invoice PDF
    • Public Invoice Access
    • Aging Report
    • Bulk Billing
    • Payment Reminders
    • Matter Billing Tab
    • Tips
  • Disbursements
    • Disbursement Workflow
    • Viewing Disbursements
    • Recording a Disbursement
    • Disbursement Categories
    • Attachments
    • Approval Workflow
    • Bulk Import
    • Including Disbursements on an Invoice
    • Recovery: Billed vs Collected vs Paid to Supplier
    • Disbursements on the Matter
    • Tips
  • Accounts
    • Account Types
    • Accessing Accounts
    • Transactions
    • Recording a Transaction
    • Payment Requests
    • Matter Account Tabs
    • Bank Reconciliation
    • Suspense Ledger
    • Compliance Alerts
    • Interest Management
    • VAT Reporting
    • Tips
  • Communications
    • Communication Types
    • Viewing Communications
    • Logging an Email
    • Logging a Phone Call
    • Logging a Meeting
    • Writing a File Note
    • Confidential and Privileged Communications
    • Billable Communications
    • Tags
    • Communication Timeline
    • Tips
  • Firm Settings
    • Settings Overview
    • Firm Profile
    • Practice Areas
    • Billing Settings
    • Fee Share Defaults {#fee-share-defaults}
    • Matter Reference Format
    • Matter Templates
    • Custom Fields
    • Document Folder Templates
    • Email Templates
    • VAT Settings
    • Microsoft 365 Connection
    • SharePoint Workspace Setup {#sharepoint-workspace-setup}
    • Tips
  • Users and Roles
    • User Roles
    • Viewing Users
    • Inviting a New User
    • Editing a User
    • Billing Grade
    • Deactivating a User
    • Matter Assignments and Permissions
    • Account Security
    • Audit Log
    • User Onboarding
    • Tips
  • Search
    • Global Search
    • Quick Search
    • Search Results Page
    • Searching Within a Matter
    • Matter Reference Search
    • Contact Search
    • Search Tips
    • Saved Searches
    • Search History
  • PDF Bundles
    • Creating a PDF Bundle
    • Bundle Status
    • Downloading a Bundle
    • Viewing Bundle History
    • Tips
  • Notifications
    • Viewing Notifications
    • Notification Types
    • Marking Notifications as Read
    • Notification Preferences
    • Tips
  • Template Authoring
    • The big idea: one template works for every matter
    • Templates vs Precedents — few vs many
    • How merge fields choose whose details to use
    • The full merge field list
    • Getting a template into CaseConnect
    • Organising your templates
    • Before you rely on a template — check these
  • Template Builder Guide
    • 1. What a template is
    • 2. The exact syntax — read this twice
    • 3. The complete merge field list
    • 4. Building a letterhead template — worked example
    • 5. Checklist before you hand a template over
    • 6. If a field prints literally in the output
  • Reports
    • How to read every report on this page
    • VAT on Receipts
    • Disbursement Recovery
    • Income Received
    • Fee-Earner Income
    • Income by Referrer
    • My Income
    • Fee Share
    • Tips
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  1. Overview
  2. Notifications

Notifications

  • Viewing Notifications

    The bell icon in the top navigation bar shows a count of unread notifications. Click it to see a dropdown of the most recent alerts.For the full notification list, go to Notifications in the left sidebar or click View all in the dropdown.

  • Notification Types

    TypeWhat triggers itCritical Date AlertA critical date is approaching (based on the alert days setting)Task DueA task assigned to you is due soon or overdueInvoice ApprovalAn invoice has been submitted for your approvalPayment ReceivedA payment has been r ...

  • Marking Notifications as Read

    Click on a notification to go to the related record. It is automatically marked as read.Click Mark all as read in the notification dropdown to clear all unread notifications at once.

  • Notification Preferences

    To manage what notifications you receive:Go to your profile (click your name in the top-right).Select Notification Preferences.Toggle each notification type on or off.Click Save.

  • Tips

    Critical date alerts are a safety net — not a substitute for file review. Do not rely solely on notifications to manage deadlines.Keep your email current: Some notification types may also be delivered by email (depending on your firm's settings). Make sur ...

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