Logo Welcome to the CaseConnect Help Centre Logo Welcome to the CaseConnect Help Centre
  • Back to CaseConnect
Logo Welcome to the CaseConnect Help Centre Logo Welcome to the CaseConnect Help Centre
  • Back to CaseConnect
  • Getting Started
    • User Profile
    • Getting Started with CaseConnect
    • The Dashboard
    • Navigating CaseConnect
  • Matters
    • Viewing Your Matters
    • Creating a Matter
    • Matter Statuses
    • Draft Matters
    • The Matter Detail Page
    • Matter Parties
    • Conflict of Interest and AML Checks
    • Fee Share
    • Custom Fields
    • Editing a Matter
    • Closing a Matter
    • Archiving a Matter
    • Tips
  • Contacts
    • Contact Types
    • Viewing Contacts
    • Creating a Contact
    • Branches (Multiple Offices)
    • Sensitive Fields (Encrypted)
    • Addresses
    • Contact Notes
    • Tags
    • Next of Kin
    • Merging Duplicate Contacts
    • Financial Flags
    • Tips
    • Organisations and Employees
  • Tasks
    • The Task Dashboard
    • Matter Tasks
    • Creating a Task
    • Task Statuses
    • Due Date Types
    • Task Comments and Attachments
    • Task Dependencies
    • Task Templates
    • Reminders
    • Exporting Tasks
    • Tips
  • Critical Dates
    • Viewing Critical Dates
    • Adding a Critical Date
    • Critical Date Types
    • Completing a Critical Date
    • Alerts
    • Critical Date Templates
    • Tasks Linked to Critical Dates
    • Tips
  • Documents
    • Accessing Documents
    • Folder Structure
    • Creating a folder
    • Generated Documents
    • Uploading a Document
    • Document Details
    • Bulk Operations
    • Version History
    • Tagging Documents
    • Searching for Documents
    • Sharing Documents
    • PDF Bundles
    • Tips
  • Document Generation
    • How It Works
    • Generating a Document from a Matter
    • Document Generation Hub
    • Templates vs Precedents
    • The Template Library
    • The Precedent Library
    • Merge Fields
    • Viewing the Merge Field Directory
    • Creating a Firm Template
    • Generation History
    • Tips
  • Time Recording
    • Time Entry List
    • Creating a Time Entry
    • Using the Timer
    • Timer dashboard
    • Activity Codes
    • Fixed Fee Matters
    • Approvals
    • Billing Status
    • Duplicate Detection
    • Matter Time Recording Tab
    • Time Entry Expenses
    • Tips
  • Billing and Invoicing
    • Billing Dashboard
    • Invoice Lifecycle
    • Generating an Invoice
    • VAT
    • Approving an Invoice
    • Sending an Invoice
    • Recording a Payment
    • Payments and the VAT Split {#payments-and-the-vat-split}
    • Credit Notes
    • Invoice PDF
    • Public Invoice Access
    • Aging Report
    • Bulk Billing
    • Payment Reminders
    • Matter Billing Tab
    • Tips
  • Disbursements
    • Disbursement Workflow
    • Viewing Disbursements
    • Recording a Disbursement
    • Disbursement Categories
    • Attachments
    • Approval Workflow
    • Bulk Import
    • Including Disbursements on an Invoice
    • Recovery: Billed vs Collected vs Paid to Supplier
    • Disbursements on the Matter
    • Tips
  • Accounts
    • Account Types
    • Accessing Accounts
    • Transactions
    • Recording a Transaction
    • Payment Requests
    • Matter Account Tabs
    • Bank Reconciliation
    • Suspense Ledger
    • Compliance Alerts
    • Interest Management
    • VAT Reporting
    • Tips
  • Communications
    • Communication Types
    • Viewing Communications
    • Logging an Email
    • Logging a Phone Call
    • Logging a Meeting
    • Writing a File Note
    • Confidential and Privileged Communications
    • Billable Communications
    • Tags
    • Communication Timeline
    • Tips
  • Firm Settings
    • Settings Overview
    • Firm Profile
    • Practice Areas
    • Billing Settings
    • Fee Share Defaults {#fee-share-defaults}
    • Matter Reference Format
    • Matter Templates
    • Custom Fields
    • Document Folder Templates
    • Email Templates
    • VAT Settings
    • Microsoft 365 Connection
    • SharePoint Workspace Setup {#sharepoint-workspace-setup}
    • Tips
  • Users and Roles
    • User Roles
    • Viewing Users
    • Inviting a New User
    • Editing a User
    • Billing Grade
    • Deactivating a User
    • Matter Assignments and Permissions
    • Account Security
    • Audit Log
    • User Onboarding
    • Tips
  • Search
    • Global Search
    • Quick Search
    • Search Results Page
    • Searching Within a Matter
    • Matter Reference Search
    • Contact Search
    • Search Tips
    • Saved Searches
    • Search History
  • PDF Bundles
    • Creating a PDF Bundle
    • Bundle Status
    • Downloading a Bundle
    • Viewing Bundle History
    • Tips
  • Notifications
    • Viewing Notifications
    • Notification Types
    • Marking Notifications as Read
    • Notification Preferences
    • Tips
  • Template Authoring
    • The big idea: one template works for every matter
    • Templates vs Precedents — few vs many
    • How merge fields choose whose details to use
    • The full merge field list
    • Getting a template into CaseConnect
    • Organising your templates
    • Before you rely on a template — check these
  • Template Builder Guide
    • 1. What a template is
    • 2. The exact syntax — read this twice
    • 3. The complete merge field list
    • 4. Building a letterhead template — worked example
    • 5. Checklist before you hand a template over
    • 6. If a field prints literally in the output
  • Reports
    • How to read every report on this page
    • VAT on Receipts
    • Disbursement Recovery
    • Income Received
    • Fee-Earner Income
    • Income by Referrer
    • My Income
    • Fee Share
    • Tips
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  1. Overview
  2. Getting Started

Getting Started

  • User Profile

    Update Your ProfileTo update your personal information:Select your name or avatar in the top-right corner.Choose Profile.Update your name, job title, phone number, or department.Select Save.Your profile also displays your billing grade, which determines t ...

  • Getting Started with CaseConnect

    CaseConnect is a legal practice management system built for UK law firms. It brings your matters, contacts, documents, tasks, time, and billing into one place.Logging In1. Go to your firm's CaseConnect URL.2. Enter your email address and password.3. Click ...

  • The Dashboard

    After logging in you land on the Dashboard. What you see depends on your role:- **Solicitors and Staff** see their own upcoming tasks, matters they're assigned to, and recent activity.- **Firm Admins and Partners** see a broader firm-wide view including b ...

  • Navigating CaseConnect

    The main navigation menu is located in the left-hand sidebar. Use it to access the following areas:SectionDescriptionMattersView and manage all client matters and cases.ContactsAccess clients, organisations, and other parties.TasksView and manage tasks ac ...

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